Financial ServicesAgent number 11
Dispute Handler
Special Ability
Works every card dispute from intake to resolution and keeps each one inside the regulatory clock.
Autonomy
Judgment
Reach
Lives On
Runs On Creatio Or Standalone
On The Back Of The Card
A cardholder disputes a $480 hotel charge. The agent pulls the transaction and the merchant's folio, applies the network's reason code rules, and drafts each response before its regulatory deadline.
Reads
Card disputes, transaction records, and merchant responses
Produces
A worked dispute file inside the regulatory clock
Decision Stays With
The disputes team
Triggered By
Each new dispute
Measured On
Missed deadlines
Regulatory clock breaches
Time to resolve
Days from intake to close
Complete files
Records and rules attached