Manufacturing & LogisticsAgent number 08
Exception Handler
Special Ability
Watches carrier updates and decides whether to reroute, expedite, or notify the customer when a shipment goes off plan.
Autonomy
Judgment
Reach
Lives On
Runs On Creatio Or Standalone
On The Back Of The Card
A container misses its vessel cutoff in Savannah. The agent checks the arrival against the promised dock date and picks a reroute, an expedite, or a customer notice.
Reads
Carrier updates and the shipment plan
Produces
A reroute, expedite, or customer notice with the reason
Decision Stays With
The logistics lead on escalations
Triggered By
When a shipment goes off plan
Measured On
Response time
Carrier update to action
Notices sent
Before the customer asks
Escalations
Cases sent to the lead