Manufacturing & LogisticsAgent number 03
Warranty Assessor
Special Ability
Weighs each claim against the warranty terms and the service history and drafts the recommendation.
Autonomy
Judgment
Reach
Lives On
Runs On Creatio Or Standalone
On The Back Of The Card
A compressor fails at month 14 and the dealer files a claim. The agent checks the 18-month terms and service log, then drafts approve or deny with the governing clause.
Reads
The claim, the warranty terms, and the service history
Produces
A drafted recommendation with the terms cited
Decision Stays With
The warranty adjuster
Triggered By
Each new claim
Measured On
Claim to draft
Hours from claim intake
Adjuster agrees
Drafts accepted as written
Clause citations
Drafts citing their clause